Apple and Google require you to use your location to pair your product. It is necessary to accept a certain number of permissions which are offered when the application is first installed.
Terraillon does not use any location data.
To modify these permissions, you can access:
Under ANDROID: Settings / Apps and notifications / MyHealth
Under iOS: Settings / MyHealth
PREREQUISITES
PREREQUISITES
- Make sure you have your smartphone connected to your box's 2.4 GHz WiFi network.
For more information about WiFi, see the article: Why do I need 2.4 GHz WiFi?
- Make sure you have accepted all the permissions requested
- Make sure you have working batteries in your scale
- Make sure you are next to your scale during the pairing phase
Access the product categories page during the registration or from the DEVICES menu, then PAIR A NEW DEVICE
1. Click on "Wi-Fi" ; authorization requests may appear at this stage iOS screenshot
2. The application selects by default the Wi-Fi network which your smartphone is connected. Enter the corresponding password
Note: the smartphone and the scale must be connected only to the same 2.4Ghz wifi network when pairing. The 5Ghz wifi band is not supported.
3. Follow the setup steps (3 screens).
Wait for the scale to display 123 before selecting "PAIR" in the application.
The below procedure should not exceed 1 minute
Screens 1 & 2
Screen 3: As soon as the flashing number 3 appears, immediately press "PAIR".
4. The pairing sequence should continue automatically (steps 1-2-3-4).
Brackets [ ] must appear on the scale display and in the app. You can now weight yourself barefoot to complete the pairing and thus transfer your 1st weight data to the application.
If an error message appears, please follow the below article.
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