Data retrieval is not possible during the analysis period. Example: scheduled monitoring range from 22:00 to 09:00 and recovery attempt at 8:00.
Also make sure that the analysis range is correctly programmed.
- Check that Dot is connected to the application.(if necessary, check out the article "How does the Bluetooth of my Dot work?")).
Dot icon surrounded by a green circle
- From the Home screen, drag down to start synchronization.
3. View your available data in MY DASHBOARD when synchronizati